FAQ
- What is Mudara Ink Custom Apparel? We are a custom apparel provider specializing in personalized designs printed on high-quality clothing and merchandise.
- How long does it take to receive my order? Custom orders typically process within five to ten business days before shipping. Delivery times vary by location and shipping method, generally five to seven business days for standard shipping.
- Can I change or cancel my order? Once your order enters production, changes and cancellations are not possible. Contact us immediately if you need to modify your order before processing begins.
- What if my item arrives damaged or defective? Contact us within thirty days with photos of the damage. We will review your claim and offer a replacement or refund if eligible.
- Do you offer international shipping? Currently, we only ship within the United States. International orders are not available at this time.
- What payment methods do you accept? We accept all major credit cards, PayPal, and other payment methods available through our checkout process.
- Can I return or exchange my order? Returns are available within thirty days for damaged or defective items only. Custom orders cannot be returned once production has begun. Exchanges for different sizes or colors may be available depending on availability.
- How do I track my shipment? You will receive a tracking number via email once your order ships. Use this number to monitor delivery progress with the carrier.
- Are my designs protected? You are responsible for ensuring your designs do not infringe on third-party intellectual property rights. We are not liable for copyright or trademark violations.
- How do I contact customer service? Visit our website or email us with your order number and inquiry for assistance.