Shipping & Delivery Policy

At Mudara Ink™, many of our products are custom printed, embroidered, personalized, or made to order. Because each item may be produced specifically for your order, please allow time for both production and shipping.

Production & Processing

Most Mudara Ink™ orders require production before they can be shipped.

Production times vary depending on the product, printing or embroidery method, customization, order quantity, production facility, and current order volume.

Most orders are expected to enter shipment within approximately 2–7 business days after the order is confirmed and approved for production. Certain specialty, all-over-print, embroidered, personalized, bulk, or highly customized products may require additional production time.

Business days generally exclude weekends and major holidays.

Estimated Delivery

Delivery time consists of two separate stages:

Production Time + Shipping Time = Estimated Delivery Time

Shipping time begins after production has been completed.

Because Mudara Ink™ works with multiple production facilities and fulfillment partners, delivery times vary by product and destination.

Estimated delivery dates displayed during checkout, provided in an order confirmation, quote, invoice, or communicated by Mudara Ink™ are estimates and are not guaranteed delivery dates unless Mudara Ink™ expressly provides a written delivery guarantee for a specific order.

Shipping Rates

Shipping charges are calculated based on factors that may include:

• Product type

• Package size and weight

• Number of items

• Shipping destination

• Production location

• Selected shipping method

Applicable shipping charges will generally be displayed at checkout or included in your custom-order quote.

Tracking Information

When tracking is available, customers will receive tracking information after their order has shipped.

Please allow approximately 1–3 business days after receiving your tracking number for the carrier's tracking system to begin displaying movement.

A tracking number being created does not necessarily mean the package has already been picked up or scanned by the carrier.

Multiple Packages

Mudara Ink™ uses multiple production facilities and fulfillment partners.

As a result, products from the same order may be produced at different locations and shipped separately.

Customers may receive multiple packages and tracking numbers for a single order. Receiving only part of an order does not necessarily mean that items are missing.

No additional shipping charge will be imposed solely because Mudara Ink™ or its fulfillment partner elects to divide an order into multiple shipments, unless otherwise disclosed before purchase.

Shipping Delays

Once an order has been transferred to a shipping carrier, certain circumstances are outside Mudara Ink's direct control.

Delivery may be delayed because of circumstances including:

• Carrier delays or service interruptions

• Severe weather or natural disasters

• Holidays and peak shipping periods

• Customs processing

• Incorrect or incomplete addresses

• Failed delivery attempts

• Remote delivery locations

• Transportation disruptions

• International customs or import inspections

• Other circumstances outside our reasonable control

Mudara Ink™ will make reasonable efforts to assist customers with shipping-related problems but cannot guarantee carrier transit times.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before submitting your order.

If you discover an address error, contact Mudara Ink™ immediately. Because custom orders may enter production and fulfillment quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Mudara Ink™ is not responsible for delivery failures, delays, lost packages, or additional shipping expenses caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be resent.

Lost Packages

If tracking indicates that a package has stopped moving for an unusual period or appears to have been lost in transit, please contact Mudara Ink™.

We will review the shipment and, when appropriate, work with the applicable fulfillment partner or shipping carrier to investigate the package.

Depending on the circumstances and results of the investigation, an eligible order may qualify for a replacement, reshipment, or refund in accordance with Mudara Ink's Return, Refund & Replacement Policy.

Packages Marked Delivered

If tracking shows your package as Delivered but you cannot locate it, please:

1. Verify the shipping address on your order.

2. Check around your property and designated delivery areas.

3. Ask household members, neighbors, building management, or reception personnel when applicable.

4. Contact the shipping carrier regarding the delivery.

5. Contact Mudara Ink™ if the package still cannot be located.

Packages confirmed as delivered by the carrier will be reviewed on a case-by-case basis and are not automatically eligible for replacement or refund.

International Shipping

Certain Mudara Ink™ products may be available for international delivery.

International availability, shipping rates, and delivery times vary depending on the product, destination, production facility, and fulfillment partner.

International shipments may be subject to customs duties, import taxes, brokerage fees, VAT, or other government charges imposed by the destination country.

Unless otherwise stated at checkout or in a custom-order agreement, customers are responsible for applicable customs duties, import taxes, and related charges.

Customs processing may also cause additional delivery delays outside Mudara Ink's control.

Bulk & Custom Orders

Shipping arrangements for bulk orders placed by businesses, schools, churches, teams, organizations, events, or other groups may differ from standard online orders.

Production and delivery estimates for these orders will be provided as part of the applicable quote or order agreement whenever possible.

Large orders may be shipped in multiple packages or shipments.

Customers placing orders for a specific event or deadline should notify Mudara Ink™ of the required date before approving the order for production.

Providing Mudara Ink™ with an event date or requested delivery date does not create a guaranteed delivery date unless that guarantee is expressly confirmed by Mudara Ink™ in writing.

Rush Orders

Expedited production or shipping may be available for certain products.

Availability and additional charges depend on the product, production facility, destination, and fulfillment method.

Purchasing expedited shipping generally reduces carrier transit time and does not necessarily reduce production time unless expedited production is specifically included and confirmed.

Questions About Your Shipment

If you have questions about an order, tracking information, shipping delay, or delivery issue, please contact Mudara Ink™ and include your order number and relevant shipping information.

We will work with our production and fulfillment partners to determine the status of your shipment and assist with eligible shipping issues.

Mudara Ink™
Your Vision. Our Ink.™